Email support
If you want to send a written issue, email with a good screenshot and bd77 support will quickly review it
Open help centerbd77 support and video call, right beside you
bd77 support lets you talk directly with the Dhaka team via video call, so showing the screen makes it easy to explain; you will get quick answers for questions about bKash, Nagad, and Rocket
Download APK View help center
How fast is bd77 support?
4.2 / 5
Average rating
75,862
Review
432K+
Active users
99.9%
Uptime
Since 2014, bd77 has been active in 7 countries, with users receiving this support
When is video call useful?
Login issue
If the password is incorrect, seek help via video call by opening the bd77 login screen; the team will guide you step by step
Document verification
Blurry photo, name not matching; in such cases screen sharing helps you identify which file to fix in 2 minutes
New user demo
If you're new, explore the bd77 app menu; the download and help sections can be shown together
How to book a video call?
1. Describe the issue and send
2. State what you’re stuck on briefly; if it relates to bKash, Nagad, or Rocket, mention it at the start
2. Choose a time
Slots are usually 3 options based on Dhaka time, making it easy to pick
3. Prepare the screen before the call
Keep the login page, error messages, or the app settings open; this helps complete things within 5 minutes
What other contact methods?
Live help desk
For instant questions, the help desk provides answers in one go
Read Q&AIn-app support
Contact directly from the bd77 app keeps information organized and makes tracking easier later
View app details3 questions about video calls
What to show on a video call?
Account screen, error messages, and related menus; 2 minutes of preparation is enough
Do all users get video calls?
Yes, where screen sharing is needed, this is very helpful; users in Dhaka also often use it
What to have before the
Keep phone charged, stable Internet, and the app open; if you have a reference to bKash or Nagad, keep it nearby
What are users saying?
Shown on the video call as if sitting beside you, helping
Rashed, Dhaka
Arif
Chittagong
Nabila
Dhaka
Sabbir
Sylhet
Mehjabin
Khulna
Last word, bd77 Contact is one click away
bd77 Contact If needed, get support now: Help Center, video call and bd77 Help are together
If you download the APK, bd77 App, bd77 Login and support chat will be available everywhere
Download APK